COVID-19 Frequently Asked Questions
Do you have a COVID-19 question? We have the answer.
We will provide you with the most up to date lead time at point of sale, unfortunately, we are experiencing unprecedented shipping delays across a number of our products. We expect these delays to resolve sometime in 2022.
Honesty and integrity. We will provide you with accurate lead times with the manufacturing and shipping information we have on hand, so you can make an informed decision before placing your order.
Great customer service.We will continue to deliver speedy responses to your queries, directly via phone and email.
Unfortunately, we are facing unprecedented manufacturing and shipping delays caused by the disruption of the COVID-19 pandemic. This is affecting a large portion of our products. We will give you the most accurate lead-time using the shipping and manufacturing information we have available at the time you place your order. Further updates on your order will been given to you by the store where you purchased from.
The increased global demand for furniture and homewares, paired with worldwide lockdown restrictions and the knock-on effects to ports around the world, has caused a perfect storm: manufacturing and supply chain delays, plus significant congestion to both sea and air freight services worldwide.
The result? A shortage of shipping containers, limited capacity on vessels and limited sailings - especially to New Zealand and Australia.
We predict the shipping delays will resolve sometime in 2022.
You will provided with up-to-date lead times using the shipping and manufacturing information we have available before you place your order. Then, the store where you purchased from will keep you updated on your order as new information related to your purchase and its status is available in these unprecedented times.
The store where you purchased from is always available to respond promptly to your emails and calls about your order’s status.