Parts and Warranty Information

Please call the retailer where you purchased your furniture, for more information about parts. 

Please fill in this form here if you require a warranty claim: https://www.la-z-boy.com.au/warranty-claim, and a customer service representative will be in touch.

The Product Identification Tag (Product ID Tag) has the information you need to process your parts request or warranty claim. You will find this located on the underside of your furniture. Either on the underneath of the footrest or the sofa itself. On the Product ID Tag, you will find your Style, Serial Number, and Cover.

Limitations Applicable to all Warranties

All warranties are to the original purchaser from authorized retailers only. Warranties are not transferable. Proof of purchase is required for all claims. Warranties are only applicable in the Country of purchase.

All warranties are limited to manufacturing and material defects that appear under normal residential use.

Warranties are for repair, replacement, or substitution only, at La-Z-Boy's sole discretion.

Warranties are voided by evidence of excessive soiling, improper cleaning or treatment, abuse, or abnormal use. Warranties do not apply to products used for rental, business, institutional, or other non-residential uses.

Upholstered Furniture Warranties

Mechanism

Reclining Mechanism Parts (Recliner/Glideaway/Power XR & XR+)Lifetime
Lift Chair (Bronze/Sliver/Platinum & Platinum+)Five Years
Flick HandleFive Years
Nordic & Nordic Relax ReclinersFive Years
Bed SetteeFive Years

Frame, Foam, Seat

Base - Metal, Swivel and Wood BasesTen Years
Wood Legs, Arms & HandleTen Years
Metal Arms & HandleTen Years
Wood & Metal Frame PartsTen Years
Springs & Spring SystemsTen Years

Power/Electrical

Electrical Parts & MotorsTwo Years

Fabric & Leather

LeatherThree Years
FabricOne Year
iClean™ FabricOne Year
ConserveOne Year

Miscellaneous

Battery PackOne Year
Plastic Components (Trays, non-lighted cup holders)One Year
Inner Sprung MattressTwo Years